if using the remote assitance u should see a box with see also on the bottom left hand side click my computer information frm there, a next page should come up askin wat u want to do select
"View general system information about this computer"
then it should look below specification for "System Model:"
yute simple look in the software section and download"driver guide" , it gives you a print out of all the devices on yu pc and the drivers needed, it also downloads them for you .
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****************Bavarian WiseWords***************** Lesson1 Put Jesus Christ first!!
Lesson2 Success comes not from just what you know but who you know.